Refund Policy

01Overview

This policy explains when you can get money back on BrandGills. It covers two kinds of payments: secured collaboration payments that brands make for a specific deal, and plans and credits that creators and brands buy to use the Platform.

02Secured collaboration payments (brands)

When a brand signs an agreement, the agreed fee is secured and held by BrandGills. It’s only released to the creator when the brand approves the content.

03Plans and credits

• You can get a full refund within 7 days of buying a plan or credits, as long as you haven’t used any credits or started a collaboration with them.
• After 7 days, or once credits have been used, plans and credits aren’t refundable.
• Plans that renew can be cancelled at any time before the renewal date. Cancelling stops future charges; the current period isn’t refunded.
• Free or promotional credits can’t be refunded or exchanged for cash.

04Creator payouts

Once a payment has been released to a creator’s wallet, it belongs to the creator and can’t be reversed by the brand, except where the release was caused by fraud or a mistake on our side.

05How to ask for a refund

1. Email info@brandgills.ai from the address on your account.
2. Include the collaboration or transaction ID, the amount and the reason for the request.
3. We’ll reply within 5 business days. If a refund is approved, it goes back to your original payment method. Banks usually take 5 to 14 business days to show it.

06Chargebacks

Please contact us before disputing a charge with your bank; we can usually resolve things faster. If a chargeback is filed for a payment that was correctly charged, we may pause the account while it’s reviewed.

07Your legal rights

This policy doesn’t take away any rights you have under UAE consumer protection law or the law of the country you live in.